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Any information that you can provide to us in your ticket can help us better and more quickly resolve your issue. Here is some of the information that would really help us:

• Computer hostname (on the label affixed to your computer, e.g. SSCI-D123)
• Your operating system (Windows, Mac or Linux)
• Your location (On St. John's campus, At another ÐÓ°É´«Ã½ facility, Remote)
• Your connection type (Wired, Wireless, VPN)
• A short description of the issue you're experiencing
• The urgency of the issue (We will still get back to you ASAP)

Access to Shared Resources

Email

Accounts and Logins

LabNet

Software

Hardware and Printers

Other Inquiries